MOBILE WORKSTATIONS When asked in an IDS survey if dealers plan on using mobile technology for sales, service, and payments in 2022, a resounding 77% said yes. The demand for cloud-based dealer management systems is increasing. Removing the dependency on dedicated workstations with software installed provides teams with the flexibility to access their DMS on any device, at any time. Dealers can expect to see DMS providers work towards making their systems completely cloud-based in the coming year.
SMART RV TECHNOLOGY Smart home tech like the Amazon Echo and Google Nest has become ubiquitous. So, it’s only a matter of time before RV owners start demanding their vehicles be equipped with smart tech as well. There are some major potential benefits to smart RV tech, particularly where data collection is concerned. Imagine an RV that can track data to signal vehicle health (for example, measuring your engine’s heat, thermostat, etc.) and report on its own service requirements. That can free up the time it takes a service team to diagnose a problem. It will be important for dealers to have a DMS that directly interfaces with supporting smart services, to create one smart RV ecosystem.
“ALWAYS ON” AND FLEXIBLE ACCESSIBILITY The increased demand on dealers means that team members are often working longer hours, or getting things done outside of normal work hours. Similarly, with more buyers searching for RVs on the internet, dealers need their systems to be up and running at all hours of the day. That means DMS providers need their systems to be accessible at all times so that RV dealers can be “always on.”
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