REPAIR EVENT CYCLE TIME (RECT) Repair Event Cycle Time (RECT) has been a major challenge at RV dealerships for a long time. We have known for years that service bottlenecks exist, specifically with out-of-stock parts and warranty claims. But only in the last few years have we been able to quantify cycle times. Despite this increased awareness, the situation has not improved. Compounded by the challenges of the pandemic, the developing supply chain issues, and the huge increase in demand, cycle times have continued to increase.
We use the RECT report on a monthly basis to spot our shortcomings and improve the service we are providing to our customers. The RECT report has helped our industry by giving us real data, so we can all work together to solve our customers’ frustration of not having their RV repaired in a timely fashion.
MIKE REAGAN Crestview RV
The 12-month average for repair event cycle times at RV dealerships across the nation has increased to 32 days , regardless of parts availability and billing type. There is a seasonality to the average cycle times with quicker times during the summer months (average RECT of 24 days in July last year) and longer times during winter months (average RECT of 44 days in January 2021). However, we are not seeing a similar reduction this summer compared to last.
According to an IDS survey of RV dealers, 88% of respondents plan on prioritizing reducing their dealership’s RECT a priority in 2022 and 19% of respondents said that they expect fixing service bottlenecks to be one of their biggest challenges in the year ahead . Tracking your dealership’s Repair Event Cycle Time (RECT) is more important than ever. Regular RECT reporting lets dealers measure their shop’s performance against others in the region. Best of all, the latest RECT reporting available now allows you to compare your locations against each other and view how your Service Advisors compare.
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