Connect
Connecting With Customers It’s widely understood that customers today expect more for less: greater technological convenience in their RVs and buying experience, faster service, and more consistent communication with the dealership throughout the sales and service cycles. At the same time, conversations that the IDS team has had with dealers had made it clear that customers still value strong relationships with their vendors and service teams. It's important to meet customers where they are at. Regardless of the technology, whether it's a push notification, an email, or a good old fashioned phone call, focus on building systems that give you insight into their preferences so you can tailor their experience.
11
Powered by FlippingBook