Connect
Industry Snapshot: How Dealers Connect with Customers
In our 2025 survey of RV dealers across North America, we asked dealers to rank which channels they use to connect with customers in order of frequency.
The majority of respondents are still connecting with customers via phone call most often, followed closely by text messages/push notifications. Video messaging was the least frequently used channel, but it’s growing. More dealers are now leveraging video messaging within their service teams to show customers specific parts or repairs on their units. This gives teams greater flexibility and helps reduce miscommunications with customers.
First choice
Last choice
1.
Phone call
2.
Text message/push notifications Email
3.
4.
Social media
5.
Video messaging
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