Simplify
Automated Communications
While dealers agree that the human touch is essential when buying an RV, using your DMS, CRM or other communication tools to deliver timely, channel-appropriate communications can help strengthen customer relationships. The key is being proactive: keeping customers informed throughout the sales and service cycle while creating opportunities to bring them back after the sale. By templating or automating messages , dealerships can establish a consistent cadence and style of communication, leading to a stronger and more seamless customer experience.
Sales Communications to Automate
Service Communications to Automate or Template • Appointment created notification • Work order status updates • E-signature work order approvals and invoices • Parts order status updates • Work order completed notification • Pick-up date notification
• AI chatbots • Web and social media ads • Service appointment reminders • Referral offers • Post-sale request for online reviews • Post-sale NPS survey request • Unit-matching alerts based on customer records • Birthday greetings & other personal touches
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