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Industry Snapshot: Where Dealers Think the Industry is Headed In our 2025 survey, RV dealers across North America shared their predictions for what the biggest trends in the RV industry will be.
Dealerships
Customer Engagement
Younger Families
Dealer
AI
Towable Unit
Unit Sharing Customer Small Dealer
Trailers
Unit Sales
Customer Service
Dealer Management
“ Smaller towable unit sales , rentals, unit sharing,campgrounds morphing to seasonal resorts.”
“ Customer engagement via web marketing, and CRM platform expansion.”
“Separation of customer service needs from asmall dealer vs. large conglomerate dealers. ”
“ AI in every aspect of the dealership.”
”Back to basic customer service. ”
“ Online shopping for everything.”
“ Manufacturers must continue to improvewarranty processes to aid in assisting customersand help dealers give quality customer servicewithout losing money, so that dealers raise theirhands to help all customers.”
“ Digitization. ”
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