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Service: Efficiency Reaches a Five-Year High
The service department has emerged as a major bright spot in 2025. Despite an increase in work order volume, Repair Event Cycle Time (RECT) has continued to improve, building on a positive trend that began after its peak in 2022. This increased efficiency is a clear win for both dealerships and their customers. Key improvements in service cycle times include: • The average time for all work orders has fallen to 30.6 days —a full 3 days faster than 2024 and the quickest average since 2020. • Major bottlenecks are clearing up significantly. Work orders delayed by out-of-stock parts now average 54.3 days , a 7-day improvement from the previous year. • Similarly, warranty work is being completed in an average of 42.4 days , also 7 days faster than in 2024. These substantial reductions in repair times point to a more stable supply chain and enhanced operational processes, allowing service departments to deliver a better and faster customer experience. This operational excellence is crucial for long-term customer loyalty and dealership reputation.
Average R.E.C.T. Days
40
30
20
10
0
2018
2019
2020
2021
2022
2023
2024
2025
8
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