Digitizing For Liftoff
Amazon and other marketplaces have transformed the retail landscape, raising the bar for service speed, convenience, and regular updates. In our 2024 RV dealer survey, the majority of dealers surveyed have observed a noticeable shift in customer expectations over the past year.
The pressing question now is: how can dealers rise to meet these growing demands?
Have you observed any changes in customer expectations regarding RV service and maintenance?
Increased demand for faster service turnaround times Increased demand for mobile or on-site service options Increased demand for updates throughout the service cycle No significant changes in customer expectations Other
25%
31%
4%
2%
38%
IDS 2024 RV Dealer Industry Survey
20
The Next Frontier of RV Dealership Management
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