I think one of our downfalls is proactive communication—especially sales conversations about trying to find the right unit for them or service to get their unit repaired and communicating where we stand in the process. Our industry, as a whole, is still a little bit dated in the sense of access to parts. Unlike the auto industry where you know they can open and close 50 work orders in a day, we have work orders open for 10, 20, 30 days depending on what the issue is. We could be actively working on it, but if we’re not communicating that to our customers, then they don’t know the difference. So, in the system, if we input the right information, we can either free up time to communicate with customers or have the information readily accessible to get to the customers.
Ken Dobson Leisure Time Sales Ltd.
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The Next Frontier of RV Dealership Management
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The Next Frontier of RV Dealership Management
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