The 10,000-Foot View
The State of Repair Event Cycle Times While Repair Event Cycle Times are still above the 2018-2019 average, 2024 has brought promising improvements. This year, the average time a unit spends in the shop has dropped to 34 days, the shortest duration since 2020. Although two key bottlenecks—warranty coverage and out-of-stock parts—continue to affect cycle times, they, too, are showing signs of progress. For instance, the average cycle time for work orders with warranty coverage has decreased to 50 days, aligning with the 2021 average. Similarly, the average cycle time for work orders that include at least one out-of-stock part has been reduced to 62 days, just three days longer than the 2020 average. These trends indicate a positive shift toward more efficient repair processes.
Average RECT Days - National Avg
All - R.E.C.T.
Warranty Coverage Bottleneck
Out-Of-Stock Part Bottleneck
2018 2019
2020
2021 2022 2023 2024 YTD
8
The Next Frontier of RV Dealership Management
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