IDS 2024 RV Industry Trends Report

Integrating Into the Sales Process:

When a customer walks into an RV dealership, they're not just looking for a vehicle; they're seeking an experience. Offering a holistic solution, wherein the customer is presented with not just the RV but also an array of accessories that enhance that experience, adds immense value. This approach changes the game from reactive selling (where salespeople pitch accessories in response to customer queries) to proactive selling (where the dealership suggests valuable additions). As per RV Trader's insights , a significant portion of RV owners and enthusiasts look to personalize or upgrade their vehicles. By expanding their parts and accessories department, dealerships can cater to this demand.

Whether it's RVers looking for minor updates or those aiming for a complete overhaul, having a comprehensive inventory can turn these enthusiasts into loyal customers. This diversification strategy also appeals to the DIY segment of RV owners.

Enhance Service Efficiency with IDS Parts Request Manager: • Send parts requests directly from a mobile device or web browser. • Ensure teams stay updated and miss no critical information. • Receive instant push notifications for: • Parts ordered • Parts received • Added comments, and more • Reduce communication gaps and streamline back-and-forth interactions between teams.

Financial and Insurance Services: Simplifying Ownership

In an IDS survey of RV dealers across North America , a significant 75% said that bank financing is the option most commonly used by customers, followed by cash purchase at 50%. With a considerable percentage of RV buyers leaning towards bank financing, there's a clear opportunity for dealerships to step in and simplify the buying process. By partnering with financial institutions, dealerships can provide tailored financing options on the spot.

What financing options are most commonly used by your customers?

3 %

Other (please specify)

9 %

Not sure

50 %

Cash purchace

22 %

In-house financing

75 %

Bank financing

0%

10%

20%

30%

40%

50%

60%

70%

80%

9 9

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