More Service Work on the Horizon Recent years have witnessed an uptick in RV sales, thanks to changing travel trends, with more people preferring road trips and personalized vacations over traditional holiday packages. This influx of new RV owners translates to a large demographic that will inevitably need maintenance and repair services in the coming years. How efficiently you manage Work Orders and your Repair Event Cycle Time (RECT) becomes even more critical to the success of your service department.
RECT Quick Tips
What is it? RECT is the time it takes from the beginning of a Work Order to its completion. It provides insight into how fast a unit is repaired at a dealership. Factors: Warranty coverage and out-of-stock parts are the main factors that can affect your RECT. Why Measure RECT? If you don’t measure it, you can’t manage it. Breaking down each part of the Work Order allows dealerships to pinpoint areas of improvement. Techniques like setting up triage teams expedite Work Orders, ensuring units are serviced promptly.
BONUS: Analyze your RECT averages nationally and regionally with IDS’ monthly Dealership Industry Insights Report . Aim to be below your region’s average to ensure your dealership is competitive.
What Can Dealers Do?
• Tech Upgrades: An all-in-one Dealership Management Software can help streamline appointments, manage parts inventory, and ensure seamless communication between teams. • Technician Training: Invest in regular training, both in-house and externally, to ensure your staff remains up-to- date. A well-trained staff can be a significant profit-maker and pivotal in retaining customers, as highlighted by RV Business . • Mobile Service Options: Consider offering mobile services where technicians visit the customer's location for minor repairs and maintenance. This can alleviate some pressure from the service bays and offer a convenient solution for customers. • After-Service Benefits: Offering benefits like a free vehicle wash or internal cleaning post-service can incentivize customers to choose your dealership for their service needs.
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